Subscription Policy


By purchasing a subscription product from FloraZona, you agree to the following terms and conditions. Please read this policy carefully before completing your purchase.

 

1. Subscription Overview

 

When you purchase a subscription from FloraZona, you will receive your selected product on a recurring basis. This means your payment method will be automatically charged at the frequency you selected at checkout (for example, every 30 days) and your order will be shipped accordingly, unless you cancel your subscription.

 

2. Billing & Automatic Renewal

 

By placing a subscription order, you authorize FloraZona to charge your payment method automatically for each recurring order.


  • Your first payment is charged at checkout
  • Future payments are charged automatically based on your selected delivery schedule
  • You will continue to be billed until you cancel your subscription


All prices are displayed and charged in your selected currency and may be subject to applicable taxes and shipping fees.


3. Managing Your Subscription

 

You can cancel your subscription at any time by using the customer account section on our website.

You may also contact our support team for assistance at:

Email: support@florazona.com


Changes or cancellations must be made at least 24 hours before your next scheduled billing date to avoid being charged for the upcoming cycle.


4. Cancellations

 

You may cancel your subscription at any time.


  • If you cancel after a recurring order has already been processed, that order will still be shipped and will not be refunded.
  • Cancellation will stop all future charges and shipments.

There are no cancellation fees.


5. Refunds & Returns


Subscription orders are covered by our 30-Day Money-Back Guarantee.


If you are not satisfied with your product, please contact us within 30 days of receiving your order at support@florazona.com.


Refunds are issued for the product price only. Shipping and handling fees are non-refundable unless the item arrives damaged or defective.


6. Price Changes

 

FloraZona reserves the right to adjust subscription pricing at any time.


If the price changes, you will be notified in advance via email before your next billing cycle. You will have the option to cancel before the new price takes effect.

 

7. Failed Payments

 

If a payment fails, we will attempt to process your payment again automatically.


If payment continues to fail, your subscription may be paused or canceled until updated payment information is provided.

8. Account Responsibility


It is your responsibility to ensure your account information, shipping address, and payment details are accurate and up to date to prevent failed deliveries or missed shipments.

 

9. Contact Information


For any subscription-related questions, please contact us at:


FloraZona Support

Email: support@florazona.com